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Contact Customer Service

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We’re at your service!

 

Phone:  727-937-5144 Ext. 329

800-237-5975

24 Hour Customer Service Hotline:   872-222-7254

Fax:  727-938-1239

Email: Click to send email request

 

 

 

COVID-19 SERVICE UPDATE

April 1, 2020

As the world is dealing with the COVID-19 pandemic, A-B-C is implementing new procedures and policies to help mitigate the situation we are all facing. The health and safety of our employees, customers, and visitors continues to be a number one priority for our whole team at A-B-C. We have temporarily amended our employee travel policy to include only essential business travel, and we ask that you make a formal request in writing if you require one of our service employees to travel to your location.  

Our service department has these tools available to remotely support your equipment:

  • Traditional phone support with a 24-hour support line for after hours.
    - Office (727) 937-5144 - 8 am to 5 pm
    - 24 Hour (872) 222-7254 - 5 pm to 8 am
  • Virtual Service Tech which gives our technicians the capability to see your problem first hand and in realtime via video chat
  • Remote machine access to your equipment via a preinstalled Remote Access Router installed on some models.

With this unprecedented and serious situation, we want our customers to know that we are working to minimize the potential impact on your business. If you have any questions, please feel free to reach out to our team at A-B-C Packaging Machine Corporation.

Sincerely,

Eric Dederichs
Service and Electrical Engineering Manager