To our customers, partners, and associates
COVID-19 Readiness Update from A-B-C Packaging Machine Corporation
April 1, 2020
To our customers, partners and suppliers,
As a food industry supplier, our business activities fall within the Critical Infrastructure Industries directive, meaning that our employees are essential workers during the COVID-19 crisis. We take this responsibility very seriously, and we are working to provide the highest level of service and accountability to you, while protecting the health and safety of our employees.
We have infrastructure in place that allows many of our sales and service employees to work remotely. In our manufacturing plant, we have implemented the workplace protocols specified by the CDC to ensure their safety while continuing to support your machinery needs.
As a critical supplier, we are working to support you throughout this crisis in the following ways:
We are offering reduced lead time for machine shipments, to support your new production requirements during the crisis. Our supply chain is secure and strong and our machine shop is fully equipped to build and supply the components for your current and future machine requirements. We are offering EXPEDITED DELIVERY for our Model 600 Robot Packer, and Model 400 and 300 case erectors.
Our parts inventory is available for expedited shipment and custom parts orders are top priority.
Our remote troubleshooting includes traditional phone support, as well as our Virtual Service Tech video chat, and remote access. If an on-site service call is warranted, we will provide the service required while observing CDC protocols.
New project planning
Our sales and engineering teams are here to support you in your new project planning, budgeting and line design. If you have been working with a team member, feel free to reach out directly by phone or email, or call 800-237-5975. Alternatively you can submit a quote request or contact form from our website.
Existing projects and FATs
For several years, we have provided video FATs for customers who were not able to schedule in-person visits for machine inspections. We encourage customers to take advantage of this technology which is proven, highly effective, and provides complete documentation of machine operation prior to shipment.
We are proud to be a supplier to your companies who are at the front lines of service to our communities and our country. While these are challenging times for everyone, we want you to know we are doing everything in our power to help you succeed.
A-B-C Packaging Machine Corporation